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M2M communication, real time data for a quality management system
M2M communication is playing an important role in the evolution of the quality management system. In manufacturing plants, it enables quality managers to automate the collection of data by supporting real time communication between sensors on the production line and remote monitoring devices.
Time
The availability of real time data makes it easier for quality inspectors and managers to make timely decisions or interventions to prevent quality problems escalating or going undetected. Time is a critical factor in a quality management system and M2M communication is giving manufacturers valuable time savings, both in time to detect and time to respond.
Revenue
M2M communication is also providing opportunities for generating revenue through quality. Wireless sensors embedded in devices such as electricity meters, cars and domestic appliances can be linked through M2M communication to provide the basis for a quality management system that enables suppliers to offer and manage different qualities of service.
Intelligent M2M solutions now available on the market combine network functions such as device management and policy management to manage devices and applications. Suppliers can use policy management to differentiate quality of service by device and offer customers service plans based on many different operational factors.
Service levels
Suppliers can use their quality management system to offer tiered services for different types of intelligent M2M device with customised classes of service. They can monitor quality of service to individual customers in real time and identify trends and issues that enable them to continually improve standards of service.
Satisfaction
A quality management system is critical to cost, productivity and customer satisfaction. M2M communication is enabling improvements in all three areas and making an important contribution to competitiveness and profitability.